Shopping Policy

Most of the items will ship out in 3 to 5 working days.

We ship all orders with tracking number, once shipped, mostly European Countries usually take 8-12 working days to arrive, US/CA/AU/New Zealand usually take 8-15 working days to arrive, Brazil and other countries take up to 15-45 working days, depending on the efficiency of your customs and that of the local postal service. 

The tracking number will be sent to your email by us after the shipment. Please be sure to check your junk folder! If your mailbox is full, you cannot receive emails. Please check if your mailbox has storage! 

Orders are processed Monday - Saturday , excluding some federal holidays.

If the package is returned for the following reasons, Shoeyl will only initiate a partial refund (60% of the articles value, exclude the shipping fee), thank you for your understanding.
1. The recipient's address is incomplete, wrong, relocated or rejected
2. The recipient is not at home, the recipient cannot be contacted, the phone is transferred to voicemail

Please be sure to check if your address is correct!